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Recently, our CTO and Tech Consultant had the exciting opportunity to contribute to one of the Microsoft Inspire 2023 event sessions. As a company passionate about digital transformation, we were thrilled to immerse ourselves in the latest advancements in Power Platform Technologies and AI. The event was a veritable treasure trove of insights, brimming with innovative solutions and future-forward strategies that promise to redefine the way we work.

Let’s explore a few key takeaways from the event and what they mean to organisations like yours…

Bing Chat Enterprise: AI-Powered Chat for the Future of Work

One of the standout announcements from Inspire 2023 was the introduction of Bing Chat Enterprise. This AI-powered chat tool is designed to revolutionise the way we communicate at work, providing an easy, intelligent, and secure way to communicate with others.

Bing Chat is more than just a chat tool – it’s a sign of Microsoft’s commitment to harnessing AI for practical, everyday use. The tool leverages AI to facilitate more efficient and productive conversations, helping teams collaborate more effectively.

One of the biggest advantages of Bing Chat is that it does not access Microsoft 365 organisational resources or content, such as Word documents or PowerPoint presentations. To protect data and prevent data leakage outside an organisation, Bing Chat only has access to user-generated chat content. 

As Microsoft puts it, “You can be confident that chat data is not saved, Microsoft has no eyes-on access to it, and it is not used to train the models“.

In the era of remote work and digital collaboration, tools like Bing Chat are not just beneficial – they’re essential. Our team is eager to see how this tool will shape workplace communication in the future.

The Power of Copilot: Streamlining Business Operations

Inspire 2023 also demonstrated Microsoft’s Copilot technology, which boosts productivity and enhances customer service. 

Here are the three main takeaways…

Dependable Digital Assistance with Microsoft 365 Copilot

Microsoft 365 Copilot, your new digital assistant, is designed to boost productivity by assisting with tasks such as email triage, slide design, and message drafting. It’s even aware of your schedule, providing context-aware assistance.

Streamlining Sales with Microsoft Sales Copilot in Dynamics 365

Microsoft Sales Copilot in Dynamics 365 brings new capabilities to the sales process. It provides auto-generated opportunity summaries, contextual emails using customer CRM data, and real-time assistance during Teams meetings.

Enhancing Customer Service with Copilot in Power Virtual Agents

The practical applications of Copilot were highlighted with a case study from Virgin Money. They implemented Copilot in Power Virtual Agents to handle a staggering 195,000 customer interactions a month, improving efficiency and freeing up human agents for more complex enquiries.

These enhancements to Copilot technology underscore the importance of embracing digital transformation and leveraging AI to drive efficiency and innovation. As we continue to explore and harness the power of AI, we can look forward to a future of increased productivity, streamlined processes, and enhanced customer experiences.

Power Automate Process Mining: Unleashing Efficiency and Innovation

One of the most eagerly anticipated announcements at Inspire 2023 was the general availability of Power Automate Process Mining from August 1, 2023. This powerful tool is set to revolutionise the way organisations identify bottlenecks in their processes and continuously improve them.

Power Automate Process Mining is designed to empower customers to uncover inefficiencies and opportunities for automation. It provides process maps, AI-powered root cause analysis, and deep process insights, offering a comprehensive view of your operations.

The tool is not limited to a single application. It can be used with core line-of-business apps like SAP, as well as cloud flows in Power Automate, Power Apps, Power Virtual Agents, Azure (including DevOps, Logic Apps, Durable Functions, Bot Framework), and other systems of records. 

This means that no matter what systems you’re using, you can leverage the power of process mining to optimise your processes.

The general availability of Power Automate Process Mining marks a significant step forward in the journey towards digital transformation. By providing the tools to identify and address inefficiencies, Microsoft is empowering organisations to take control of their processes and drive innovation.

Artificial Intelligence at Inspire 2023: Expanding Horizons and Forging Partnerships

Artificial Intelligence (AI) was a recurring theme throughout Inspire 2023, with several key announcements underscoring its growing importance in the tech landscape.

One such announcement was the expansion of Azure Open AI to more geographies. This move allows even more customers to harness the power of Open AI, applying it securely to their own data within their Azure tenant. This expansion is a testament to Microsoft’s commitment to making AI more accessible and usable for businesses worldwide.

Another significant development was Microsoft’s partnership with Meta to support the Llama family of large language models on Azure and Windows. As part of this announcement, Microsoft will be Meta’s preferred partner as they release their new version of Llama 2 to commercial customers for the first time.

This partnership means that Azure customers will be able to easily fine-tune and deploy the 7B-parameter, 13B-parameter, and 70B-parameter Llama 2 models easily and safely on Azure. This is a significant step forward in the field of AI, offering businesses unprecedented access to powerful language models that can drive innovation and efficiency.

These announcements highlight the exciting potential of AI and its growing role in shaping the future of technology. As we continue to explore and harness the power of AI, we can look forward to a future of increased efficiency, innovation, and growth.

Video Discussion with Microsoft: A Frontline Perspective

For a firsthand account of the Inspire 2023 event, we’re excited to share a video discussion featuring our team’s conversation with Microsoft. 

As we wrap up our key takeaways from Inspire 2023, it’s clear that the future of Power Platform Tech and AI is bright. From the AI-powered Bing Chat Enterprise to the productivity-boosting Microsoft 365 Copilot, these technologies promise to revolutionise the way we work and interact.

The event underscored the importance of embracing digital transformation and leveraging AI to drive efficiency and innovation. Whether it’s through automating routine tasks, optimising processes, or enhancing customer interactions, these advancements offer significant opportunities for organisations to thrive in the digital age.


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