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A Virtual Agent is a digital replication of an employee created within a software program. Scripted rules and, Microsoft AI chatbots provide automated service and guidance to customers.
Power Virtual Agents enables your employees to answer questions in a quick and personalised manner, boosting employee productivity and saving your company both time and money.
Let your subject matter experts create, test, and launch bots using a guided, no-code graphical interface. Add topics and triggers to design the conversation pathway. Apply strategies from successful interactions to ensure the most effective outcomes.
Power Virtual Agents enables more natural conversations through contextual awareness capabilities. Slot-filling abilities avoid repetitive questions and ensure your chatbot intelligently remembers prior conversations and website pages visited, before initiating the chat.
Build AI powered chatbots faster, easier – reduce the effort needed to build and maintain a chatbot by 80%
Business users can start solving problems while partnering with pro developers to incorporate advanced functionality.
Securely scale Microsoft AI chatbot development across your organisation in the cloud with built in analytics, it automatically tracks critical KPIs and a unified admin centre.
Utilise the broader Power Platform and Microsoft cloud to build multi-functional experiences across Microsoft Teams, Dynamics 365, and Azure.
Deliver rich, personalised AI chatbot conversations to resolve customer issues quickly using the best possible solution with Microsoft Power Virtual Agents.
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70% reported a reduction in call, chat and/or email after implementing AI powered bots with Microsoft Virtual Agents.
Power Virtual Agents is only 1/4 of the Microsoft Power Platform. Find out how you and your business can power up your processes.
