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The challenge

As a large and fast-moving retail business, M&S were undertaking hundreds of POS design projects each year. However, there was a lack of accurate data on the types of projects, their scale, or their cost. As a result, they couldn’t accurately forecast for the year ahead.


The Solution

We collaborated with Tata Consultancy Services – a leading global IT, consulting, and business solutions specialist – on internal business analysis, to thoroughly investigate and understand the current situation. We then carried out project analysis across a full year’s data to determine the size of the POS projects against time taken and cost to the business.


The results

  • Performance can be analysed across departments more accurately
  • Internal effort throughout the year is now more transparent
  • Performance targets can be set across varying business areas
  • Accurate forecasting is now far easier