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Artificial intelligence (AI) is becoming an increasingly important tool for businesses looking to stay competitive in today’s fast-paced digital landscape. However, many organisations find AI business process automation challenging. That’s where Microsoft AI Builder comes in.

What is Microsoft AI Builder?

Microsoft AI Builder is like a toolbox for creating custom AI models for your organisation. It doesn’t matter if you’re trying to classify images, process text, or detect objects in pictures, getting started couldn’t be easier.

Because it’s built on top of the Microsoft Power Platform, it works well with other Microsoft products such as Power Automate and Power Apps. This makes it simple to access data and other resources, which is key when building AI models.

And the best part? It’s not just for the tech whizzes of the world, regular folks can make use of this amazing tool. It has a user-friendly interface that makes it easy to create and deploy AI models without needing to know how to code or have data science knowledge. 

In a nutshell, Microsoft AI Builder is a great option for organisations who want to take advantage of the latest AI technologies and improve their business operations without having to invest in expensive data science teams.

Microsoft AI Builder examples

If you’re wondering what the AI builder can actually do, take a look at some of these examples (we’ll get into more granular ones later)…

  1. Form processing

Quickly convert paper or PDF documents into usable tables. In contrast to other AI technologies that require a lot of training, AI Builder only requires five example forms in order to create an application that works.

  1. Image recognition

There are many ways AI image recognition can be used within an organisation. Document scanning and indexing, for example, can be automated using AI image recognition, making documents such as invoices and receipts easily searchable and retrievable.

  1. Chatbot development

Customer service chatbots can be created using Microsoft AI Builder, enabling organisations to answer questions quickly without any hold up for the customer.

  1. Sentiment analysis

In addition to analysing customer feedback and social media posts, Microsoft AI Builder also identifies opportunities for improvement based on positive and negative sentiments.

  1. Fraud detection 

Financial institutions can use Microsoft AI Builder to identify suspicious transactions and detect potential fraud, reducing the risk of losses.

  1. Language translation

Organisations with global operations can use Microsoft AI Builder to translate text, making it easier to communicate with customers and partners in different languages.

How does Microsoft AI Builder work with Power Automate?

Microsoft AI Builder and Power Automate are literally a match made in heaven for organisations looking to become more efficient using AI business process automation.

Power Automate is all about automating your workflows, and AI Builder is all about adding some serious brainpower to those workflows. Think of it as a serious power-up for your automation game!

Power Automate and Microsoft AI Builder examples

  1. Automated invoice processing

Using the AI Builder, you can train a custom model for optical character recognition (OCR) to extract data from invoices, such as vendor information and total amount. Power Automate then triggers a workflow when a new invoice is received, extracts the invoice data using an OCR model, and creates a new invoice in your accounting system.

  1. Predictive maintenance

An AI Builder model could be used to predict maintenance needs based on sensor data collected from factory equipment using Power Automate. Once a work order has been created, Power Automate can assign it to the appropriate maintenance team automatically.

  1. Sentiment analysis

With Power Automate, you can automatically collect customer feedback from a variety of sources, including social media, email, and surveys. Using an AI builder model, the feedback can be automatically categorised as positive, negative, allowing you to take action based on the results. For instance, if the sentiment is negative, an email could be sent to customer service.

  1. Automated customer service

AI Builder models trained on natural language processing (NLP) can be used with Power Automate to automatically route customer service enquiries to the appropriate agent based on the customer’s question.

How does Microsoft AI Builder work with Power Apps?

Microsoft AI Builder allows you to supercharge your Power Apps, making them even better. 

Smart features like image and text recognition, sentiment analysis, and object detection can be easily added to your apps to make them more powerful and intelligent. Plus, AI Builder can give you data insights and predictions to help you make better decisions. 

By providing predictive analytics and data insights, AI Builder can help Power Apps perform even better. Allowing you to identify improvement opportunities and make data-driven decisions.

Power Apps and Microsoft AI Builder examples

  1. Inventory management system

Power Apps can be used to manage inventory across multiple locations. You can then use AI Builder to extract information from product images, such as product name, SKU, and quantity, adding it to your IMS system automatically.

  1. Customer service chatbot

Using a Power App, you can create a chatbot that can assist customers with their questions and concerns. With AI Builder, you can classify customer enquiries and respond appropriately. Additionally, AI Builder can be used to analyse customer sentiment and route the enquiry to a human agent if needed.

  1. Predictive maintenance system

Similar to the Power Automate example, equipment maintenance schedules can be tracked and managed using a Power App. By analysing sensor data from the equipment, AI Builder can predict when maintenance is required. This can help to reduce downtime and prolong the life of the equipment.

  1. Document processing app

Data can be extracted from scanned documents, such as invoices, cv’s, and contracts, using a Power App. AI Builder can be used to recognise text, extract data such as names, dates, and amounts, and populate fields in the Power App accordingly.

How much does Microsoft AI Builder cost?

AI Builder is licensed as an add-on to your Power Apps, Power Automate, or Dynamics 365 license. In other words, you must have a license for one of these applications in order to use the AI Builder.

After that, the cost is based on the expected consumption, which can be estimated using the AI Builder calculator

Getting started with Microsoft AI Builder

AI is a rapidly advancing field with numerous application possibilities. There is little doubt that AI will play a significant role in shaping the future, and it has already been used in numerous industries such as healthcare, finance, and transportation. A big player in this field is OpenAI, in which Microsoft has invested 10 billion dollars. So, it’s safe to say we can expect further developments in Microsoft’s AI functions. Keen to hear more about the power of Microsoft AI Builder? Drop us a message, and one of our friendly advisors will be in touch.


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